I will give an 'arrival window' time when your appointment is booked, but due to the nature of working with animals, occasionally things do not always go to plan and some dogs may require more time than estimated. If this happens I will call and advise you. 

 

Before my arrival, please ensure that

  • your dog has had the opportunity for a 'bathroom break'.

  • That I have adequate space to park and I am not blocking in any vehicles that may need to leave, as I am unable to move once grooming has commenced. My vehicle and trailer are large (around 10 metres long and 2.7m high) and I will need space to manoeuvre, if space is an issue, inform me beforehand and I can check. 

  • I will need a reasonably level spot to park for the duration of the groom, this may be on your driveway or on the street or nature strip, whichever is more level.

  • I will need access to 2 power points (no powerboards or adaptors) and a hose or outside tap, please ensure that you know the location of these and that they are fully operational and easily accessible. 

It would be helpful for me to know if your dog has any health problems, or anything that I need to be aware of, for example moles, warts or if he / she does not have a full range of movement in any of their joints, then I will modify the grooming procedure, so that I do not inadvertently cause any discomfort to your dog. Equally, if your dog has any behavioural issues, phobias or aggression, then I also need to be made aware.

 

My aim is to provide a stress - free grooming experience for your dog, your dogs comfort and safety are my top priority. I will not perform any grooming procedure that causes pain or a level of stress that I think is excessive. This may include de-matting, or brushing out knots that I consider to be too extensive, or even nail trims in some dogs.

  • The mobile salon is a flea-free environment. I do not groom dogs with fleas, as I do not wish to pass them on to other clients or my own dogs. Dogs with a flea problem need to be treated before their appointment, if this is not done, a surcharge will apply to cover the cost of extra cleaning and disinfecting the salon before my next appointment. The health and safety of my furry clients is my priority.

  • If you need to cancel or re-schedule an appointment, 24 hours notice, minimum, is required to enable me to re-fill the appointment slot, or a late cancellation fee of 50% of the groom fee may be charged.

  • Please note payment is due on completion of the groom, all prices are inclusive of GST and I am happy to accept payment by cash or EFTPOS. *Please note EFTPOS payments attract a surcharge of 1.9% for all cards.

  • Photos of your dog may be taken before, during and after the groom for use on social media. Please let me know if you do not wish photos to be used.

  • I cannot be held responsible for any pre-existing medical conditions, or worsening of existing conditions that your dog may suffer from. I am also not responsible for any skin irritations, hotspots, grazes or nicks that may occur during the removal of a matted coat.

Service areas include - Albany Creek, Arana Hills, Bridgeman Downs, Eatons Hill, Ferny Hills, Ferny Grove, Everton Park, Everton Hills, Enoggera, Alderley, Chermside, Aspley, Carseldine, Mitchelton, Stafford and surrounding suburbs. If you are not sure if I cover your area please send me a message and I can let you know. 

 

To find out more about how Paws on Wheels Mobile Grooming can help you and your pet call Mary on 0405 640 225
 
ABN: 63 659 382 757

 

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